1. Bad customer service.
2. Rude employees.
3. Being placed on hold.
4. Not being listened to.
5. Being lied to.
6. Not being able to talk to you (the owner of the business) when they want to.
7. Employees that are not knowledgeable about your product or service.
8. When you nickle and dime them.
10. Unsolicited phone calls (Cold Calling)
Here me now and believe me later. If you or your employees are doing one or more of the ten things above, then this is what is going to happen. Your customers will eventually seek out your competition and take their business to them. Happy Marketing Week!