Sunday, August 10, 2008

10 Things Your Customers Love

Last week I posted what your customers hate. Now that you know what they hate, allow me to post what they love. Doing these ten things will insure that you keep the customers you have and possibly gain a few new ones.

1. Something free.
2. Excellent customer service.
3. A good product or service.
4. When you return their calls.
5. Being giving a discount.
6. You giving them more than they expected.
7. Being listened to.
8. A return policy that doesn’t entail just store credit.
9. When you do what you promised to do.
10. When you are honest with them about your product or service.

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